1Contact us#
Email support@tryashore.com. Include the issue, app version, device and approximate time; for billing, the purchase channel and order reference help. Do not send passwords, verification codes or full payment card details.
2Cancel an App Store subscription#
On your iPhone, open Settings → your name → Subscriptions → Ashore → Cancel Subscription. Cancel at least 24 hours before renewal. You normally keep access until the paid period ends. Deleting the app or your Ashore account does not cancel Apple billing. Apple handles refunds through reportaproblem.apple.com.
3Cancel a website subscription#
Sign in to tryashore.com, open Settings → Billing → Manage subscription, then cancel in the Stripe portal. Normal cancellation preserves the paid period. For a website refund or a missing subscription, email us.
4Restore a purchase#
Use the same Apple Account that made the purchase and look for Restore purchases in Ashore. If that control is unavailable or access is still missing, email us with the Apple order reference and app version; do not purchase again. A website subscription is tied to your Ashore account and is not restored by Apple. Sign in to the original Ashore account where sign-in is available, or contact us for account-linking help.
5Delete your account#
App: Settings (profile button) → Delete account → confirm. Website: Settings → General → Delete account; enter your email, or “delete” if no email is attached, and confirm. Deletion is irreversible. Cancel Apple subscriptions separately. Our Privacy Policy explains financial records and provider/local copies that may remain; email us for further deletion help.
6How accurate are the scores?#
AI scores and feedback are estimates for practice. They can be wrong and do not guarantee an exam result. Background noise, recording quality and transcription errors can affect feedback. Ashore is not affiliated with IELTS, the British Council, IDP or Cambridge University Press & Assessment. Contact us if a result appears incorrect.
7Microphone permission#
Speaking tests and recorded practice need microphone access and an internet connection. On iPhone, open Settings → Privacy & Security → Microphone and enable Ashore; on the web, allow the microphone in the browser’s site permissions. Check the selected microphone or headset and try a short practice recording. Revoking access prevents recorded practice.
8Redemption codes and invitation rewards#
Redeem an Ashore code on tryashore.com/redeem using the intended account. Check its expiry and usage conditions. Valid codes and invitation rewards add Pro days under their conditions; they do not automatically change an Apple renewal date. Apple offer codes are redeemed through Apple and are different from Ashore codes. If a code fails, email us its non-sensitive reference and the error shown.