공연 티켓 문의와 좌석 변경 롤플레이

Hello, I'm looking for two seats at next Saturday's evening concert because my companion has difficulty standing for long periods. Are two seats next to each other still available? Which seating area is easiest to reach without many stairs? How much would two tickets in that area cost altogether? If our plans change, what are the conditions for changing the tickets? We don't need to be very close to the stage. I'm mainly trying to find a comfortable option so we can stay and enjoy the whole performance. I saw a seating map online, but it didn't show the route from the entrance clearly. We can arrive early if that helps us avoid the busiest period, and I would like to choose the right section before completing the purchase. Thank you for checking the seating arrangements.

Hello, although my confirmation shows two seats for Saturday's concert, the tickets I've received are for the standing area. I have the confirmation email in front of me. Could you replace them with two seats together as booked? One person can't stand comfortably for the whole show. If those seats are no longer available, I would like to request a refund so we can choose another performance. Please let me know how you can correct the order. I can forward both the confirmation and the tickets to help you check the difference. We could consider seats in a different section if the access is suitable and the price difference is explained first. What we can't use is the standing area, so keeping the tickets exactly as they are wouldn't solve the problem for us.

I once booked tickets for a play assuming we'd sit together, only to find that our seat numbers were in different rows. I checked the email and saw that I had accidentally selected separate seats. I called the theater and explained my mistake. The staff found two seats together farther back and let us exchange the tickets. We arrived early to collect the replacements. The view was still good, and we enjoyed the show. I was glad I had checked before the performance day. Now I look at the seat numbers carefully before paying. What helped was being honest about where the mistake had happened. Since I wasn't blaming the theater for a selection I had made, the conversation stayed practical. We could focus on finding two available seats instead of arguing about the original order.